Feedback system in Beijing Airport
At a recent travel, I came across the real-time feedback devices in Beijing Airport. These devices are situated right in front of the passport police, and the traveler can rate passport police’s service.
I like the idea because it gives the traveler a quick opportunity to react to good service or poor service without writing a letter. Also, it is incentive for the officer to think more service-oriented. Finally, this is an interesting instance of real world adopting a digital convention, immediate feedback.
I am curious who collects this feedback and how it is processed.
