Archive for the 'security' Category

Feedback system in Beijing Airport

At a recent travel, I came across the real-time feedback devices in Beijing Airport. These devices are situated right in front of the passport police, and the traveler can rate passport police’s service.

Beijing Airport - Feedback Device

I like the idea because it gives the traveler a quick opportunity to react to good service or poor service without writing a letter. Also, it is incentive for the officer to think more service-oriented. Finally, this is an interesting instance of real world adopting a digital convention, immediate feedback.

I am curious who collects this feedback and how it is processed.

Related:
Can I also see my own information please?

Can I also see my own information please?

I am quite annoyed at the airports because of all the security check points. It’s just tiring to disassemble myself and belongings, walk 2 meters, and reassemble. However, I realized that I am even more annoyed at passport/document check points in most countries.

Passport Check

When I enter/exit a country, a lovely officer checks my passport and documents. And looking at my passport, they enter some numbers in the computer. It’s okay until here, they need to check if the passport is real, my documentation has official basis etc. The thing that really bothers me is that I cannot see what’s on the screen. I cannot see what the officer is looking at, and seeing what’s about me. The officer’s monitor is equipped with the screen privacy filter. I cannot see my own information unless I am sitting at the officer’s seat.

A privacy filter protecting my information from me. This makes me really uncomfortable, I feel like I am a potential suspect. This is like being in an investigation room. You are a potential suspect and someone (who you cannot see) behind the one-way mirror is identifying you.

I think I should also be able to see what the officer is looking at, so that this is a much more mutual social transaction. He does his job, I travel with less stress.

Photo credit: Shingo

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